If you’ve flown Wizz Air, there’s a good chance you’ve ended up with something called Wizz Credit — that mysterious balance sitting in your account after a refund or flight cancellation. It’s handy when you’re rebooking, but confusing when you actually want your money back.
After my flight from Madrid to Budapest got canceled last year, I accidentally accepted Wizz Credit instead of cash. It took me three weeks (and two angry form submissions) to figure out how to convert it. Here’s the complete guide I wish I’d had then — simple, direct, and tested by someone who’s already lost the patience for airline bureaucracy.
What Wizz Credit Really Is
Wizz Credit is Wizz Air’s version of store credit. When your flight is canceled or refunded, the airline often offers:
- 120% refund value if you accept it as Wizz Credit
- 100% cash refund to your original payment method
It sounds generous until you realize: Wizz Credit expires in 12 months, can only be used for bookings made on your account, and isn’t automatically refundable.
| Refund Type | Credit Received | Expiry | Can Convert to Cash? |
|---|---|---|---|
| Flight Cancellation | 120% of booking value | 12 months | Yes, via claim form |
| Voluntary Cancel (Flex Fare) | 100% of fare value | 12 months | Yes, but slower |
| Service Refund (seat, baggage, etc.) | 100% | 12 months | Rarely approved |
| COVID/Postponed Flights | Varies | 12–18 months | Case by case |
You can check your balance under “My Wizz Account → Wizz Credits” on wizzair.com
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If you want to avoid this confusion next time, read How to File a Complaint with Wizz Air first — it explains how to request cash from the start.
“Before You Go” – Quick Wizz Credit Facts
- Credits expire exactly 12 months after issue — not extendable.
- You can spend credits only on flights or add-ons (baggage, seats, etc.).
- Only the account holder can use them — not transferable.
- Once you spend them, refunds revert to the same credit wallet.
- Conversion to cash takes up to 30 working days after approval.
- Check email filters. Refund confirmations often land in spam.
- Contacting customer service by phone won’t help — use the online form only.
How to Recover or Convert Wizz Credit into Cash
Step 1: Log into Your Wizz Account
Go to wizzair.com, open “My Wizz Account,” and check your available credit. Take a screenshot with the issue date and remaining balance.
Step 2: Access the Refund Request Form
Navigate to Customer Service → Refund → Wizz Credit to Cash Conversion.
Direct link: https://wizzair.com/en-gb/reimbursement (availability varies by region).
Step 3: Fill in the Details
You’ll need:
- Booking reference
- Date of issue of Wizz Credit
- Reason for refund request
- Bank details (IBAN, SWIFT, name, country)
Attach a screenshot of your account page showing the credit balance.
Step 4: Submit and Wait for Confirmation
You’ll receive an email acknowledgment with a case number within minutes. Track it under your account’s “Service Requests.”
Step 5: Follow Up After 15 Business Days
If no reply arrives by then, file a new complaint through “General Feedback” referencing your previous case ID.
Common Scenarios (and How to Handle Them)
| Situation | What You Can Do | Expected Time |
|---|---|---|
| Credit issued after flight cancellation | File refund-to-cash form | 15–30 days |
| Accepted credit by mistake | Same as above, within 30 days | 10–20 days |
| Partial credit remaining | Only refundable as full balance | 20–40 days |
| Expired credit | Not refundable | N/A |
| Lost access to account | File via SOS Viaggiatore or legal rep | Variable |
If Wizz Air ignores your request, you can escalate via SOS Viaggiatore, which forwards claims directly to the airline’s central refund unit in Budapest.
Insider Tip: Ask for Bank Refund, Not Card
Wizz Air sometimes sends money back to the original card used for booking. If that card expired, you’ll never see it. When filling the form, specify “refund via bank transfer” and include your IBAN.
It’s slower but guaranteed.
Real Example: My Case Timeline
| Date | Action | Response |
|---|---|---|
| 12 April | Submitted refund form | Auto-confirmation |
| 26 April | Follow-up email | “Processing” reply |
| 3 May | Escalation to customer care | Approval granted |
| 14 May | Money received | €240 refunded |
Total time: 32 days, 4 emails, 1 existential crisis.
Wizz Credit vs Wizz Discount Club (Don’t Confuse Them)
A lot of travelers mix these two up.
| Feature | Wizz Credit | Wizz Discount Club |
|---|---|---|
| What It Is | Refund currency | Membership program |
| Validity | 12 months | 12 months |
| Use For | Flight, seat, baggage | Flight discounts |
| Transferable? | No | No |
| Refundable? | Yes (via request) | No |
They’re totally separate systems. Using Wizz Credit doesn’t renew or extend your Discount Club benefits.
What I’d Do Differently
If I could go back, I’d skip the 120% “bonus” credit and insist on the full cash refund instead. Airlines bank on people forgetting about expiry dates.
I’d also set a reminder two weeks before the credit expires — Wizz sends no warnings.
And next time, I’d go through SOS Viaggiatore immediately. Their automated follow-up emails hit the right offices faster than Wizz’s public forms.
FAQs
Can I use Wizz Credit for someone else’s booking?
No. Credits link to your account only.
Can I split payment between credit and card?
Yes, but only on desktop (not the app).
What happens when Wizz Credit expires?
It disappears — no extensions or recovery possible.
Can I request cash even after using part of the credit?
Only for the remaining unused balance.
How long does it take to get cash?
Typically 2–4 weeks, depending on banking country.
What if Wizz Air ignores my form?
Escalate through SOS Viaggiatore or the European Consumer Centre.
Is it better to accept Wizz Credit in the first place?
Only if you’re sure you’ll fly again within 12 months. Otherwise, take the cash.
Do I lose the 20% bonus if I convert back?
Yes. You’ll only receive the original booking amount.
Final Thoughts
Wizz Credit can be convenient if you’re a frequent flyer — but for most travelers, it’s a trap wrapped in purple branding. Don’t let that “extra 20%” tempt you unless you’ve already got your next trip booked.
If you’re stuck waiting for a refund, stay persistent. Keep your communication polite but firm, always attach screenshots, and never rely solely on call centers.
Because when it comes to Wizz Air refunds, patience isn’t a virtue — it’s a requirement.