The Worst Airlines in the World: A Safety and Comfort Nightmare
When it comes to air travel, safety and comfort are of utmost importance to passengers. No one wants to feel anxious or uncomfortable during a long-haul flight. However, some airlines have failed to deliver on these basics, leaving their passengers with a subpar experience.
In this article, we will explore the worst airlines in the world based on two criteria: quality of service and claim compensation quality. We’ll examine each airline’s performance and provide insights into what went wrong.
Evaluation Criteria
The ranking is based on data collected by ClaimCompass, which analyzed airline performance in terms of quality of service. As such, safety-related metrics are not considered. To determine airline quality, ClaimCompass evaluated various metrics and grouped them into two main categories:
- Quality of Service
- Claim Compensation Quality
The average score of these two scores (expressed in tenths) constitutes the final evaluation of the airline.
Worst Airlines in the World
We’ve compiled a list of the worst airlines in the world, based on their performance in terms of quality of service and claim compensation quality. Keep in mind that this ranking is subjective and may vary depending on individual experiences.
1. TUI Airways
- Nationality of Origin: United Kingdom
- Rating: 2.3/10
- Number of Destinations: 96
- Fleet Size: 60 aircraft
TUI Airways has struggled with customer service and compensation claims. Their poor performance has led to a low rating on our list.
2. Tarom
- Nationality of Origin: Romania
- Rating: 2.2/10
- Number of Destinations: 54
- Fleet Size: 23 aircraft
Tarom has faced criticism for its delayed flights and poor customer service. Their low rating is a reflection of these issues.
3. Aeroflot
- Nationality of Origin: Russia
- Rating: 2.2/10
- Number of Destinations: 146
- Fleet Size: 253 aircraft
Aeroflot has had its share of problems, including delayed flights and compensation disputes. Their low rating is a result of these issues.
4. Frontier Airlines
- Nationality of Origin: United States
- Rating: 2.2/10
- Number of Destinations: 104
- Fleet Size: 84 aircraft
Frontier Airlines has struggled with customer service and compensation claims. Their low rating is a reflection of these issues.
5. Icelandair
- Nationality of Origin: Iceland
- Rating: 2/10
- Number of Destinations: 33
- Fleet Size: 32 aircraft
Icelandair has faced criticism for its delayed flights and poor customer service. Their low rating is a result of these issues.
6. Hainan Airlines
- Nationality of Origin: China
- Rating: 2/10
- Number of Destinations: 90
- Fleet Size: 140 aircraft
Hainan Airlines has struggled with customer service and compensation claims. Their low rating is a reflection of these issues.
7. Air China
- Nationality of Origin: China
- Rating: 1.9/10
- Number of Destinations: 201
- Fleet Size: 401 aircraft
Air China has faced criticism for its delayed flights and poor customer service. Their low rating is a result of these issues.
8. Air Azores
- Nationality of Origin: Portugal
- Rating: 1.8/10
- Number of Destinations: – –
- Fleet Size: 0 aircraft
Unfortunately, we couldn’t find any information on Air Azores’ performance due to a lack of data.
9. China Eastern Airlines
- Nationality of Origin: China
- Rating: 1.8/10
- Number of Destinations: 217
- Fleet Size: 529 aircraft
China Eastern Airlines has struggled with customer service and compensation claims. Their low rating is a reflection of these issues.
10. Aigle Azur
- Nationality of Origin: France
- Rating: 1.6/10
- Number of Destinations: 25
- Fleet Size: 10 aircraft
Aigle Azur has faced criticism for its poor customer service and delayed flights. Their low rating is a result of these issues.
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11. Thomas Cook Airlines
- Nationality of Origin: United Kingdom
- Rating: 1.4/10
- Number of Destinations: 95
- Fleet Size: 41 aircraft
Thomas Cook Airlines has struggled with customer service and compensation claims. Their low rating is a reflection of these issues.
12. WOW Air
- Nationality of Origin: Iceland
- Rating: 1.4/10
- Number of Destinations: 38
- Fleet Size: 16 aircraft
WOW Air has faced criticism for its poor customer service and delayed flights. Their low rating is a result of these issues.
13. Edelweiss Air
- Nationality of Origin: Switzerland
- Rating: 1.3/10
- Number of Destinations: 64
- Fleet Size: 16 aircraft
Edelweiss Air has struggled with customer service and compensation claims. Their low rating is a reflection of these issues.
14. TAP Portugal
- Nationality of Origin: Portugal
- Rating: 1.3/10
- Number of Destinations: 87
- Fleet Size: 74 aircraft
TAP Portugal has faced criticism for its poor customer service and delayed flights. Their low rating is a result of these issues.
15. Philippine Airlines
- Nationality of Origin: Philippines
- Rating: 1.2/10
- Number of Destinations: 46
- Fleet Size: 97 aircraft
Philippine Airlines has struggled with customer service and compensation claims. Their low rating is a reflection of these issues.
16. Corsair
- Nationality of Origin: France
- Rating: 0.9/10
- Number of Destinations: 11
- Fleet Size: 7 aircraft
Corsair has faced criticism for its poor customer service and delayed flights. Their low rating is a result of these issues.
17. SATA Air Açores
- Nationality of Origin: Portugal
- Rating: 0.8/10
- Number of Destinations: – –
- Fleet Size: 12 aircraft
Unfortunately, we couldn’t find any information on SATA Air Açores’ performance due to a lack of data.
18. Royal Air Maroc
- Nationality of Origin: Morocco
- Rating: 0.7/10
- Number of Destinations: 81
- Fleet Size: 63 aircraft
Royal Air Maroc has struggled with customer service and compensation claims, leading to a low rating on our list.
19. Kenya Airways
- Nationality of Origin: Kenya
- Rating: 0.6/10
- Number of Destinations: 58
- Fleet Size: 39 aircraft
Kenya Airways has faced criticism for its poor customer service and delayed flights. Their low rating is a result of these issues.
20. Ethiopian Airlines
- Nationality of Origin: Ethiopia
- Rating: 0.5/10
- Number of Destinations: 117
- Fleet Size: 120 aircraft
Ethiopian Airlines has struggled with customer service and compensation claims, leading to a very low rating on our list.
Conclusion
Air travel is an essential part of modern life. However, not all airlines prioritize passenger safety and comfort equally. By understanding which airlines have failed in these areas, travelers can make informed decisions when booking their next flight.
When flying abroad, travelers should consider the airline’s performance history to ensure a safe and enjoyable experience.
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Recommendations
If you’re planning a trip and are concerned about your safety and comfort while traveling by air, here are some recommendations:
- Choose airlines with good ratings: Look for airlines that have high ratings in terms of quality of service and compensation claims.
- Research the airline’s history: Check the airline’s performance history to ensure they have a track record of providing safe and comfortable flights.
- Read reviews from other travelers: Check out reviews from other travelers who have flown with the airline to get an idea of their experiences.
- Consider alternative airlines: If you’re not happy with your chosen airline, consider looking into alternative options.
By following these recommendations, you can ensure a safe and enjoyable flight experience.
